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3Di Insights - Citizen Engagement

Ideas, education, and reflections for stronger communities.

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How to Keep Government Data Safe from Hackers

Government data security today is dangerously underprioritized. Local leaders often lack the resources, budget, and tech knowledge for effective cybersecurity. This is especially troubling because local governments are the most common target for hackers, making up nearly half of all ransomware...

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Selecting Top Software Solutions for Local Government

Local governments across the country and around the world are leveraging software to solve all kinds of problems. From automating processes to improving public engagement, software solutions provide virtually endless opportunities.

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Citizen Experience Management for Satisfied Communities

A recent executive order from the Biden administration directs agencies to modernize their programs and improve customer experience management, aka citizen experience management. This includes things like reducing the “time tax” citizens face when seeking out services, and adopting new online tools...

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5 Ways a Virtual City Hall Makes Local Government More Efficient

A virtual city hall (VCH) is an online platform that allows government officials and citizens to communicate with each other, facilitating community engagement. This type of platform can be used for a variety of purposes, including providing information about city services, answering questions from...

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A No-Code Software Solution: The Story of 3Di Engage

When organizations need software to handle complex processes and automation, it often seems there are only two paths to choose from: they could pay top dollar for a highly customized software solution (which might take months or even years before it’s ready), or they could buy an off-the-shelf...

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How and Why Every Community Should Offer 311 Services

Since the 1990s, many cities have started offering 311 services to help residents find information, request city services, and report issues in their communities. These non-emergency resources reduce congestion on emergency hotlines and improve the relationship between constituents and their local...

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Outside Inspiration for Citizen Engagement in Local Government

Companies like Amazon and Uber have built powerhouse brands by creating easy, enjoyable experiences for their customers. It makes sense: When a product is similar or even indistinguishable from that of competitors, ensuring customers have a superior experience with your brand gives you an edge.

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