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Improving Operational Agility Requires a Platform Solution

3Di Systems | September 11, 2023

5 Minute Read

With how fast things move these days, organizations are constantly struggling to keep up, let alone stay ahead. The need to adapt to market dynamics, competitive pressures, and unexpected turbulence is more pressing than ever.  

Yet, many organizations find themselves trapped in rigid structures, with outdated technologies and slow decision-making processes. This lack of agility can lead to missed opportunities, inefficiencies, and a failure to meet customer expectations.

Increasingly, businesses of all kinds are turning to platform solutions in order to improve operational agility and transform the way organizations respond to change.

What is operational agility?

Operational agility is the capacity of an organization to nimbly adjust and reshape its operations, technology, and information in response to fluctuating business needs.

It's not merely about reacting to change but proactively embracing it, weaving flexibility into the very fabric of the business. This nimble adaptation fosters resilience, allowing companies to thrive amidst uncertainty and complexity.

Not to mention, adaptable companies gain a serious competitive edge as the landscape changes. Even public sector organizations benefit, where agile operations enable substantial cost savings and the ability to better service the public with fewer resources.

How do Software Platforms Improve Operational Agility?

Platform solutions are more than just a set of tools; they are a strategic approach to enhancing operational agility. By integrating various functions, fostering collaboration, leveraging existing technologies, and enabling rapid innovation, platforms provide a pathway to a more agile and responsive organization. So what does a platform give you?

Fast and readable data in one place, to facilitate rapid decision making

Platform solutions allow businesses to consolidate all data into one place (rather than across multiple tools), eliminating data silos and improving efficiency.

With all your data together, you can more easily leverage the tools and insights that allow businesses to quickly understand changing work and data flows. Access to real-time reporting and analytics (backed by AI and machine learning) enables data-driven decision-making. This translates to faster and more informed decisions.

For example, a housing agency could use real-time data on housing availability and demand to allocate resources to areas with the most urgent need — without having to leave the platform. A police department might analyze daily crime data to allocate police patrols where they are most needed, enhancing community safety.

Meanwhile in the private sector, a manufacturing company could use real-time machine performance data to predict maintenance needs, reducing downtime.

Seamless integrations & extensibility

Platform solutions can integrate with existing and future systems, streamlining operations without wasting previous investments. This flexibility is central to operational agility, as it ensures that the business can respond to new challenges and opportunities as they arise, without having to redefine the way they do business. In some cases, extending the platform is a quick and easy process thanks to solution accelerators.

Plus, governments and businesses alike are more agile when information flows easily between the tools they already use, from accounting programs to sales tools. A manufacturing firm for instance can integrate its supply chain management system with suppliers' systems, enabling real-time tracking and adjustments to production schedules.

Streamlined case and workflow management

Platform solutions enable teams to automate workflows that involve different types of tools and tasks — all within the same platform. This unification eliminates the complexity of stringing together disparate tools, enhancing agility.

Consider how a marketing team might automate lead intake from a website, sending a follow-up email, creating a CRM contact, and notifying a salesperson, all within one platform like HubSpot. This seamless integration would be much more difficult across separate tools like a WordPress form plugin, email tool, CRM, and internal comms tool.

Similarly, a police department could leverage 3Di Engage to automate incident reporting and tracking, allowing officers to spend more time in the field.

Leveraging existing technology

With ample options for integration, platform solutions allow businesses to connect their existing technologies to leverage their data and applications in new and meaningful ways. This not only maximizes the value of previous technology investments, it also allows the business to customize how they use the platform, as teams can extend the platform how they see fit.

A school district might leverage existing student information systems to create a unified dashboard for teachers and parents, for example, enhancing communication and collaboration.

Promoting collaboration and innovation

Platform solutions often include collaboration tools that foster teamwork between different parts of the organization, such as IT and business units. This collaboration is essential for achieving operational agility, as it ensures alignment and promotes innovation at the edge of the organization.

Furthermore, platform solutions enable different people, teams, and departments within any complex organization, from a corporation to a government agency, to all use the same tool (i.e. the platform).

This unified approach ensures that documents and customer information are readily available online to the right staff — rather than being siloed in local storage — fostering collaboration and efficiency across departments.

Consider for instance how much more effective a city government can be when various departments such as municipal services, public works, and law enforcement are all using the same platform. This seamless sharing of information through a unified platform could lead to more efficient resource allocation, improved public services, and better-informed policy-making.

By breaking down the barriers between different parts of the organization, platform solutions create a more integrated and responsive system, enhancing the ability to respond to challenges and opportunities.

Enhancing security and governance

From healthcare to business to government, organizations with sensitive data need strong security protocols within their platforms to ensure compliance with data privacy laws, protecting consumer information. Cloud platforms are able to provide robust data security, and they enable organizations to get back up and running more quickly in the event of a security issue.

Many platform solutions come with built-in security and data governance features. This ensures that while agility is pursued, it doesn't come at the expense of control and compliance, maintaining a balance that's crucial for operational agility.

From healthcare to business to government, organizations with sensitive data need strong security protocols within their platforms to ensure compliance with data privacy laws, protecting consumer information.

However, not all platforms are created equally when it comes to security and data governance. While cloud platforms are able to provide robust data security (and they enable organizations to get back up and running more quickly in the event of a security issue), the choice of platform matters. The level of security can vary widely.

Many platform solutions come with built-in security and data governance features. This ensures that while agility is pursued, it doesn't come at the expense of control and compliance. The right platform not only empowers organizations to be more flexible and responsive, but also instills confidence that sensitive data is handled with the utmost care and integrity.

Utilizing low-code platforms

Tools with little to no coding required enable more people to engage in creating digital solutions. This democratization of technology creation contributes to operational agility by allowing for rapid innovation and adaptation without the need for extensive technical expertise.

For instance, a local government administration could use their platform to quickly develop a mobile app for reporting potholes, engaging more citizens and improving community services. 

Down the street, a small business might use their platform to create a customized e-commerce site, enabling rapid adaptation to market trends without needing extensive coding skills.

Content & document management

By reducing paperwork and organizing digital assets in one place, platform solutions provide a centralized system for organizing digital assets and essential information, enhancing operational agility. By consolidating information, they simplify access and sharing, such as a healthcare organization having all patient records in one place.

With platform capabilities like real-time editing, organizations reduce time spent on communication. On a similar note, by automating routine tasks like document routing in HR departments, teams can streamline processes and improve efficiency.

Improving your operational agility

In an era where adaptability and innovation are paramount, enhancing operational agility is no longer an option, but a necessity. That’s why the 3Di Engage platform provides a comprehensive solution, tailored to meet the unique challenges and opportunities of today's dynamic business landscape.  

Don't let the complexities of change hold you back. Book a demo with 3Di today and discover how the 3Di Engage platform can be the catalyst for a more agile, resilient, and successful organization.